Our mortgage application system is provided by Mast – a cloud-native mortgage origination system designed to improve your application experience through simplified processes, clearer criteria and packaging guidance and efficient case updates.

Yes, Mast are the provider of our mortgage origination system and this is a legitimate email. You can click the ‘Confirm my account’ link to verify your email address.

To log in, you will need to enter your username and password which you created when you completed the registration process.

If you have forgotten your password, you can reset this yourself by clicking ‘Forgot password’ on the login page and entering your email address. If you already have an account, you will be emailed a link to reset your password.

If you have any other issues with logging in, please contact our Broker Sales team on 01664 414144, option 1. Alternatively, you can use our live chat facility on our broker site www.themeltonbrokers.co.uk

Following completion of a broker’s own personal registration, administrators can register using the standard registration link on our website and select the admin role ‘I am unauthorised, but support authorised Mortgage Intermediaries’. You will then need to follow the process to link your account to the authorised broker’s account which they will need to approve.

If you have any issues registering as an administrator, please contact our Broker Sales team on 01664 414144, option 1. Alternatively, you can use our live chat facility on our broker site www.themeltonbrokers.co.uk

During registration, brokers can select numerous mortgage clubs from the mortgage club drop-down menu. On submission of each application, a submission route will need to be selected confirming which mortgage club you wish to use.

No, you can simply log in to your account, select the 3 lines at the top right and go to account settings, where you will be able to update your details.

Once you are logged in, select the 3 lines at the top right and under account settings, you will be able to change your personal details.

To access our affordability calculator, you will need to register to use our online application portal via our website www.themeltonbrokers.co.uk

Yes, once you have completed the DIP form, you will be able to generate an ESIS which will be saved to the Documents section of the application portal.

Yes, any fees associated with the new product will be payable. If the request is made after the mortgage offer has been issued, a post offer amendment fee is payable. Full details of our current customer fees and charges can be found on our consumer website here: Charges – The Melton Building Society : The Melton Building Society

Once you have submitted an application, you will receive automated updates as your case moves through key stages of the process. You can also log in to access your case and see the current status on the case status timeline.

If the response is a refer, our underwriting team will look at the reason for referral and advise if you are able to proceed. Please refer to our website home page for our latest SLAs www.themeltonbrokers.co.uk

If the response is a decline you can discuss the application further with our Broker Sales team on 01664 414144, option 1.

If there is any change in circumstances you may use the edit DIP function prior to starting the full application. This enables you to move back a step to the ‘DIP Open’ stage and amend any of the information previously submitted. You’ll need to generate a new ESIS and re-submit the DIP, at which point affordability and credit checks will be re-run using the new data.

If there is a change in circumstances once we have received your full application then please contact our Mortgage Processing team on 01664 414144, option 2.

If you experience any problems when submitting an application via our online system please call our Broker Sales team on 01664 414144, option 1.

Please contact our Broker Sales Team on 01664 414144 option 1. Our lines are open 9am – 5pm Monday to Friday (excluding Bank Holidays), alternatively you can email us at sales@mmbs.co.uk or use our live chat facility on our website www.themeltonbrokers.co.uk

To assist us in processing your application in the quickest possible time, we would prefer documents to be added individually and accurately named.

Yes. To assist us in processing your application in the quickest possible time, you will need to upload all supporting documents prior to submitting your application and click the button ‘I confirm all required documents have been uploaded’ in the documents tab.

This will ensure your case can be quickly passed to an underwriter and avoid any delays.

We will always endeavour to process documentation as quickly as possible within our working hours. However, if we suddenly receive a higher than usual number of applications and/or documents, it may take slightly longer than usual. Throughout the processing stage, we will send you regular updates via email to keep you informed of the progress of your customer’s application.

Our Document Upload service is the preferred method to send documents and information to us. It has been introduced to remove the need to email or post documents to us.

We do not charge any fees for product transfers that are completed on a like for like basis. Where there is a variation to the mortgage contract, a mortgage contract amendment fee will be payable. Full details of our current fees and charges can be found on our consumer website here: Charges – The Melton Building Society : The Melton Building Society

Yes, you will need to be registered with the Melton before you can obtain any information regarding a customer’s mortgage and submit a product transfer application.

You will need to send us a fully completed and signed Customer Declaration Form which you can find on our website in the literature and useful information section. Once we have received this, we will check your customer’s eligibility for a product transfer and respond by email with the information requested.

Our product transfer page shows our easy 4 step process to submitting a product transfer application, along with providing links to the relevant documents required.

The Melton group uses Nationwide’s House Price Index to obtain the indexed LTV. If your client wants to have their property revalued, an additional fee will be payable and they will need to contact us on 01664 414144 to arrange this. The product transfer will not be able to proceed until the valuation has been agreed.

We will write to you and your customer, confirming when the product transfer has been processed. This will confirm the effective date of the transfer.

No ERC’s will be applied for product transfers completed up to 3 months before the existing product end date.

Customers are eligible for a product transfer if they meet the following criteria:

• They are within 3 months of their existing product end date or they are currently on our Standard Variable Rate
• They have not been in arrears in the last 6 months

A procuration fee of 0.25% of the loan amount on completion of the product transfer will be paid to the introducing broker. The minimum amount payable is £150.

We will pay procuration fees within 10 working days of completion of the product transfer.

Product transfers happen on the 1st of the month. The deadline for returning documents is the 10th of each month for a product transfer to be actioned for the following month. For example, if the product transfer is planned for 1st May, we would require fully completed and signed documentation no later than 10th April.

All scheme transfer products will show on your sourcing systems. You will need to produce an ESIS from your sourcing system and provide this to your customer(s).

All documents should be sent to our product transfer mailbox – producttransfers@mmbs.co.uk

Yes, if you are a member of a mortgage club, you can let us know the details when you complete our product transfer application form.

For product transfers completed on a straight switch basis, we will not re-assess affordability or run any credit checks. Where there is a variation to the mortgage included, this will need to be assessed by our lending team and new affordability and/or credit checks may be required. Please refer to our Product Transfer Hub for full details on how to apply for a product transfer with a variation to the mortgage contract.